Refund and Returns Policy

Thanks for shopping with us. If you are not satisfied with your purchase, we are here to help you.

Our policy lasts 3 days starting from the day of your delivery. If 3 days have lapsed since your delivery, we can’t offer you a refund or exchange.

Returns

Please shoot an unboxing video when you receive the parcel and inform us immediately if any product is missing or damaged.

Items that have been mistakenly ordered by the customer are not refundable and cannot be returned in any case. Also, the order cannot be canceled after the dispatch has been done. The customer can only replace the products if any damaged or the defected item is received.

To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your refund/replacement, you must keep the original receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where refunds / exchange is not permitted:

– Any item not in its original condition is damaged or missing parts for reasons not due to our error

– On sale items or Discounted items.

– Electronic items which has the possibility of improper use

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

In the case of Cash On Delivery (COD) orders, Only discount coupons/vouchers will be provided.

Note: Refund will be provided after deducting actual shipping charges(s) paid by the company.

Cancellations:

Once an order gets packed and dispatched, it can not be canceled.

Order Undelivered/RTO:

If an order gets undelivered/RTO due to a customer mistake then

in the case of Cash-on-Delivery: We will not be able to dispatch COD orders again to the same customer.
in case of Prepaid: Refund can be provided after deducting shipping charges(s).

If an order gets undelivered/RTO due to a delivery partner’s mistake then a re-ship or full refund will be provided to prepaid orders.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, we request you to first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged and are totally unused. If you need to exchange it for the same item, send us an email at [email protected] and send your item to

Smartiphi Solutions Pvt Ltd

G 202, DLF New Town heights,

Sector 86 Gurgaon

Contact:- 9958375444

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should ship your product details to

Smartiphi Solutions Pvt Ltd

G 202, DLF New Town heights,

Sector 86 Gurgaon

Contact:- 9958375444

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over Rs. 1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.